Ombré Baby Pink Fibre Wig

Ellie Davies <businessmanager@godivahairextensions.co.uk>	May 1, 2024, 4:33 PM (8 days ago)
to me

Returns Policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused uncoloured with tags, uncut and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.

 

Godiva cannot be liable for any shedding or compromising  of the hair piece after the tags are removed and the hair piece is fitted.

You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@godivahairlossspecialists.com . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

 

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street

Epworth

Doncaster

DN9 1BW

 

We recommend you return items by tracked and insured postage.  Please include your name, address, email and mobile number and the date of purchase.

 

Godiva cannot be liable for any lost postage items or late postal shipments.

 

You can contact us for any return questions at 

contact@godivahairlossspecialists.com

 

DAMAGES OR FAULTY GOODS

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item,  we can then evaluate the issue and make it right.

 

To be eligible for a return for any damage, defective or faulty goods, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, uncut and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.

 

Godiva cannot be liable for any shedding or compromising of the hair piece after the tags are removed and the hair piece is fitted.

 

We have a 7-day return policy for faulty goods, which means you have 7 days after receiving your item to return any faulty goods.

You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@godivahairlossspecialists.com . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

 

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street

Epworth

Doncaster

DN9 1BW

 

We recommend you return items by tracked and insured postage.  Please include your name, address, email and mobile number and the date of purchase.

 

Godiva cannot be liable for any lost postage items or late postal shipments.

 

You can contact us for any return questions at contact@godivahairlossspecialists.com

 

NON-RETURNABLE ITEMS

 

Certain types of items cannot be returned.

 

Items that have been custom made, cut and coloured to your requirements. These include custom coloured - human hair wigs, fibre wigs, toppers, hair pieces, closures and frontals. These custom made items are made for customers not students.

 

Please get in touch if you have any questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on gift cards.

 

EXCHANGES

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, uncut and in its original packaging. You’ll also need the receipt or proof of purchase. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.

 

Godiva cannot be liable for any shedding of the hair piece after the tags are removed and the hair piece is fitted.

 

We have a 7-day exchange policy, which means you have 7 days after receiving your item to return for an exchange.To start a exchange, you can contact us at contact@godivatrainingacademy.co.uk .

 

If your exchange is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street

Epworth

Doncaster

DN9 1BW

 

We recommend you return items by tracked and insured postage. Please include your name, address, email and mobile number and the date of purchase.

 

Godiva cannot be liable for any lost postage items or late shipments.

 

You can contact us for any return questions at contact@godivahairlossspecialists.com

Any shipping of wigs will be shipped within 1 - 5 days once payment is made and cleared.

All wigs will be sent via tracked and signed for postage.

Godiva Hair Loss & Wig Specialists does not sell, rent or exchange names, mailing addresses, e-mail addresses, phone numbers or other personal information about its on-line visitors with third parties. When you place an order through our on-line web site, we ask you to provide information which enables us to fulfil your request. This information may include your name, mailing address, phone number, e-mail address or credit card information. This information allows us to fulfil your request and to contact you in the event we have questions regarding your request or order.

Godiva Hair Loss & Wig Specialists does collect aggregate information about the pages which visitors review, including the sequence in which they are visited. We may also collect data volunteered by our visitors and customers, such as survey, demographic or product preference information. This information is used to improve our web site and the overall experience we provide to our customers, and is treated as confidential unless otherwise clearly indicated.

We reserve the right to change this policy at any time. This privacy policy will be kept up-to-date and clearly posted on our Web site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information